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Was shipped a black strapless bra on 9/1/17. Tried on with my dress and was incompatible.

Returned on 9/6/17..waited to see credit on my credit card. Received a gift card in my email on9/18/17 for $13.73 less than the purchase. Was not made aware of this "gift card" policy and was quite upset---plus it was so much less. They get you for s&h plus $6!!said my item had hair/lint on it so that was worth it being $13.73 less!!Supervisor would not work with me at all.

Horrible company--do not use! Margaret Cook

Review about: Bra.

Reason of review: Return, Exchange or Cancellation Policy.

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Brayola Verified Representative

Hi there,We are so sorry to hear of your frustrations.Unfortunately, if an item is deemed as "not in pristine condition" we will only refund onto a giftcard. Regardless of the return we do not refund for the original shipping and handling, and on all our correspondence we do state there is a $6 fee to use our pre-paid shipping label.If you want to reach out to us with any questions, we would be more than happy to answer any.Thanks in advance.

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