I ordered three racer-back bras. When I tried one on (after a shower, mind you) sizing was so bad that I couldn't get it around to fasten it at the front.
Since there was a second identical style, I didn't even bother trying it on. I returned two of the three bras. A month and a half later, noticing I hadn't gotten a refund, I contacted them. Classic response: "We are sorry in the delay on your refund.
You were refunded for the black bra (NOT TRUE - see below) but the champagne shimmer came back with deodorant marks. We can offer you a store credit for the item that was not refunded." This was followed by an email issuing the refund for the ONE bra. I protested the "deodorant marks" BS explaining I had just showered -- to no avail. They issued store credit for the other one.
I am dismayed. Now I have credit at a store where I cannot trust the customer service, so will not use. On top of all that, the one bra I kept I have only warn twice.
IT IS SO UNCOMFORTABLE, I cannot wait to get home from work to remove it! Needless to say, I am not happy and will never shop there again.
Review about: Bra.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $38.
Preferred solution: Full refund.
I didn't like: Return policy is bogus.