I ordered a bra, it did not fit, in fact I could not get the clasp together to even try to hook it. I took it off immediately put it back in the bag and mailed it the next morning to them.
After several weeks of not hearing from them, I e-mailed them as to why I had not gotten credit. They did return e-mail promptly and it said that I would not get a refund as it had a scent......(if I would have tried it on in the store, it would have been the same!!) I called and ask them and they said no refund, I said than sent the bra back and they said no, so I said you are keeping the bra and my money, and then she said that she could give me a one time store gift card.
I had to try to find something else (not a bra for sure). I will not be doing any business with them in the future....
Review about: Brayola Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.