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Tried to cancel a bra order after 15 minutes of making it. Said they don't do that but just refuse package by FedEx.

It came by post office where it was rerurned 8/29/17 and given a return receipt. They continue to claim through about 30 email exchanges that they did not get it as well as phone calls . Post office says the problem is on their end.

They refuse to return a mere $31. I have put in a claim with my bank as a last resort

Product or Service Mentioned: Brayola Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 1 public responses to the review from Sep 13, 2017.
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Brayola Verified Representative

Hi,Unfortunately, once the order has been placed we cannot make any changes.Brayola processes your orders very quickly to ensure you receive them as soon as possible.We are sorry to hear that the refund process was slow and we are always working towards making them quicker and more efficient. Seeing as your order was placed over 6 months ago, I am sure this would not happen again.We would love for you to try us again. Please reach out to us at support@brayola.comThank you in advance!

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